Consumer Terms and Conditions

CCGC 2019 > Consumer Terms and Conditions

In these terms and conditions “Aegis Business Solutions Limited” refers to Aegis (as applicable). Aegis sells all conference and events tickets either for itself or as an agent on behalf of the conference organisers and event organisers, who determine the price and number of available places. Information concerning price and availability is provided without obligation and under reservation.

Purchasing tickets

  1. Tickets you purchase are for personal use. A breach of this condition will entitle Aegis Business Solutions Limited to cancel the tickets without prior notification, refund, compensation or liability.
  2. In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fees per order and/or other supplementary fees which may apply to the event. Those fees are not refundable except in the specific circumstances outlined below.
  3. To prevent fraud and protect Aegis Business Solutions Limited and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we reserve the right to cancel any order or tickets. If we cancel any order or ticket on the grounds of suspected fraud, you shall not be entitled to any refund.
  4. You must inform Aegis Business Solutions Limited of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.
  5. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
  6. There is no allocation of seats to any of our conferences and events.
  7. On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of the Venue Management.
  8. You represent and warrant that you are at least 18 years of age, or the age of majority in the jurisdiction in which you are accessing the website, whichever is greater and that you possess the legal right and ability to enter into this agreement and to use our website in accordance with all terms and conditions herein.
 

Delivery and Collection

  1. Tickets may be despatched to you electronically and registration takes place on the day of the event.
  2. We cannot usually specify the dates on which you will receive tickets. If you do not inform us of the non-receipt of tickets within a reasonable time (in any event at least 72 hours before the event) we will have no liability to you.
  3. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.
 

Cancellation Rights and Refunds

    1. Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions.
    2. No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.

Cancellation, Change or Postponement of an Event

  1. Decisions to change or cancel events are the responsibility of the event organizer, if it is not hosted by Aegis. Aegis Business Solutions cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
  2. You should always check that an event is going ahead at the scheduled date, time and venue.
  3. If an event organizer cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to Aegis, Aegis will try to inform you. This will usually be contacted by phone bookings or email for online bookings. In urgent cases it may be by phone.
  4. If an event is rescheduled, changed or moved, the event organiser will usually give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled by the event organiser you will normally be offered a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances.
 

Refunds

  1. If for any reason you are entitled to a refund, in most cases you must return any tickets you have:
  • follow the refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you.
  • tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address
  1. Any refund will incur a cancellation fee in the amount of TT$540 or US$80. All refunds will be returned by way of credit card. There will be no refund granted if the cancellation is done 30 days or less prior to the event. Aegis will accommodate a name change once done within 14 days of the event.
  1. For more information about refunds, please contact us at ticketing@caribbeancorporategovernance.com
  2. No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event.
 

Attending an event

  1. Admission to an event is at all times subject to any terms, conditions or rules of the venue operator. If you breach those terms, conditions or rules then the venue operator may refuse admission or require you or other ticket holders to leave the venue.
  2. Amongst other things you will need to comply with health and safety rules and any security requirements (including submitting to security searches, for the safety of all those attending the event). The venue operator and/or the event organizer reserve the right to refuse admission or eject you in certain circumstances and these are likely to include, but are not to be taken as an exhaustive list:  if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.
  3. Aegis Business Solutions Limited will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc.
  4. Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.
  5. When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate.
 

Privacy

  1. We may share your personal information with venue operators and others as necessary only for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law.
  2. Aegis Business Solutions Limited will share your information with third parties only if you have given consent for us to do so. These third parties may use your information to contact you with regards to the specific event or other relevant events you may be interested in, based on your purchase history.
  3. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with Trinidad and Tobago data protection legislation in force at the material time.
  4. We may receive information that you submit to any third-party website that you access from a link contained in this website or from which you linked to this website. Both Aegis Business Solutions Limited and the owner or operator of that third-party website will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your data. We will only use that information in accordance with our Privacy Policy. Please refer to our Privacy Policy for full details.
 

Limitation of Liability

  1. Aegis Business Solutions Limited cannot be liable in any way for the acts or omissions of others (including promoters, event organizers and venue operators). Aegis Business Solutions Limited  excludes all liability to you for loss of business, business interruption or loss of business opportunity. Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of Trinidad and Tobago.
  2. These terms and conditions do not create any rights or obligations enforceable by or against anyone other than Aegis, you and, as Aegis contracts as the event agent, the promoter who has direct rights and obligations under these terms and conditions.
  3. The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by Trinidad and Tobago law and any disputes arising out of any transaction between you and Aegis Business Solutions Limited are subject to the exclusive jurisdiction of the Courts of Trinidad and Tobago.
  4. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our website; or
  • use of or reliance on any content displayed on our website.
  • If you are a business user, please note that in particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.
  1. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.
  1. We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. We do not guarantee that our website will be secure or free from bugs or viruses.
 

No Warranty

  1. No representation is made or warranty given as to the completeness or accuracy of the information that is contained on our website. In particular, you should be aware that this information may be incomplete, may contain errors or may have become out of date.
  1. The information on our website is provided “as is” without any warranty or implied term of any kind, either express or implied.
 

No Reliance on Information

  1. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up-to-date.
  1. We may update our website from time to time, and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it.
  1. We do not guarantee that our website, or any content on it, will be free from errors or omissions.
  1. Our website is made available free of charge We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.
 

Indemnification

  1. You agree to defend and indemnify us, our affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
  1. your breach of these terms or any of the documents or policies referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this website
 

Our Right to Vary Terms

  1. We may amend these terms from time to time. Please look at the top of this page to see when these terms were last updated and which terms were changed.
  1. Every time you access our website and use it to purchase tickets for an event, the terms in force at the time of your order will apply.
  1. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
 

General

If any provision of these terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these terms but the legality, validity and enforceability of the other provisions in these terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these terms. These terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these terms, the words “including” and “include” mean “including, but not limited to.” 

Contact Aegis Business Solutions

Still confused? Then please contact Aegis Business Solutions Limited using the details set out below, quoting the order number you were given at the time of purchasing your tickets (if applicable), and we’ll see what we can do to help.

Phone: 1-868-625-6473 (Extension 124)

VOIP: 305-260-6673

Address: 18 Scott Bushe Street, Port of Spain, Trinidad and Tobago

To email click on the link: admin@caribbeancorporategovernance.com